MEDIATION SKILLS - Peninsula Conflict Resolution Center - PCRC (35 min)
This 1993 archival, 35 minute video defines the four basic mediation steps of (1) identifying issues and interests, (2) getting the disputing parties to talk and listen to each other, (3) developing possible solutions, and (4) working out the agreement. A three person panel of mediators models the specific active listening, questioning, and process skill which new mediators must master to be successful. The empphasis is on the role of mediators in assisting the disputants to identify shared interests and begin to work together to develop a fair and durable solution.
Run time 34 minutes 24 secondsProducer Peninsula Conflict Resolution, San Mateo, CaliforniaAudio/Visual sound
Please refer to the comprehensive user's guide for in-depth information, discussion questions, and techniques for use in mediation training. This program should be an effective tool whether you are utilizing it in a group or by yourself. Both the novice and the expert will find this program valuable in exercising your skills. The program can be used multiple times providing many useful re-viewings in the future.
Peninsula Conflict Resolution Center is on the Web at http://www.pcrcweb.org/